As an IT Manager at Smedia Agency, I play a key role in managing the company's technological infrastructure, which includes a wide range of responsibilities and tasks. My work includes: Communicating with the ISP (Internet Service Provider) to ensure a reliable and fast internet connection. Implementation and maintenance of virtualization technologies for efficient use of server resources. Planning, implementation, and maintenance of the network infrastructure. Leading projects for the development of new features on the website and mobile applications. Planning network expansion to support the company's growth. Managing Shoutcast and Wowza streams for audio and video content. Server virtualization to reduce costs and increase efficiency. Data and network security, including responding to security threats. Budgeting and managing the IT department's expenses. Managing IT staff, recruiting and training the team. Reporting to management and collaborating with other departments within the company. Monitoring the latest technology trends and innovations. Managing vendors and contracts for equipment, software, and services. These tasks are crucial for the role of an IT Manager and contribute to the effective management of the company's IT department.

Organizing daily, weekly, monthly, quarterly, and annual plans and schedules for the Help Desk department Supervising and monitoring the work of technicians Controlling the work of technicians and organizing their duties Training, orienting, and mentoring technicians, conveying duties, expectations, and an understanding of the position Monitoring the quality of service delivery and service offerings Controlling the entry and accuracy of data filled in and updated by technicians through the ticketing application Measuring and optimizing service processes and, based on this, proposing standardization (KPIs) Controlling and monitoring financial data according to current service contracts Expert opinions and suggestions for improving department efficiency Monitoring technological developments and new solutions to improve efficiency and advance the service Organizing and monitoring the terms of signed service contracts (KPIs, certifications, training...) Employee motivation, reducing turnover, and maintaining an optimal number of employees per shift Fostering team spirit, quality interpersonal relationships, and boosting employee morale

Communication with ISPs, hosting, and streaming providers Implementation of the Grafana monitoring system to monitor power, network, quality, and functionality of streaming services for digital and terrestrial stations, as well as TV streaming services MSSQL, MySQL, and InfluxDB optimization Network maintenance and monitoring WordPress website development, optimization, and SEO PHP code optimization on the internal CRM system Virtualization (VMware, vSphere, vCloud Director) Writing documentation for the development of a new company portal, marketing, and streaming system, with detailed explanations of all functionalities, upgrade options, and ideas for further development

Awaya central office (SIP trunk, call groups, assigning numbers to extensions), implementation of an inventory system as well as a ticketing system for 130 employees, resulting in a 30% increase in operational efficiency, generating reports from a SQL database, setting up new mailboxes on the mail server, routing for remote locations, EoIP tunnels, VPN between locations, Firewall configuration on devices, NAS server configuration, BI software testing, ERP, CRM, Ticketing solution testing

Support for external field associates, writing technical reports for customer service, processing customer service and technical support tickets, escalating tickets to the NOC L2 and L3 departments, setting frequencies on WiFi sectors and base stations, remote configuration of Mikrotik devices, weekly network issues report, sending ADSL trouble tickets to Telekom Srbija, network monitoring (PRTG, Dude)

Providing telephone support to users, resolving user issues reported via tickets, escalating base station issues to higher support levels, and migrating Wireless users to less-loaded base stations (Web, Telnet, SSH, Winbox).

Network and computer maintenance, configuration of the hotel's internet network (LAN/WiFi), maintenance of Windows Server, operation and configuration of Micros, Fidelio, Materials Control, Adria, and Siemens Desigo insight software.